Befit 360

The digitization story of Egypt’s first Health and Fitness Giant.

Business Development. UX/UI.

The Story of Befit 360

Befit is an Egyptian based health and fitness giant. Started in 2013, Befit started with a mission to provide people with a better quality of life through health and fitness, and has been fulfilling the mission ever since. With over 17 venues, 150 coaches, and 58,000 users, the company is a health and fitness icon.

See Website

The Solution

Robusta's solution for Befit 360's challenges included a comprehensive package of services. The Befit app created by Robusta consolidated all information and updates in one place. Customers can use the app to track their schedules, create personalized schedules, and monitor their workout progress. Additionally, Robusta introduced a universal currency where users purchase “points” in bulk and perform all their purchases directly through the app, simplifying pricing and making it easier for users to purchase. Befit's in-house loyalty program, designed to retain customers and motivate them to keep coming back, provides exclusive discounts, partnerships, and more, creating brand ambassadors out of members.

The Challenge

As the company, grew, they began to realize how outdated the traditional health and fitness operations were. Receptionists recording people’s remaining classes, having to go through the company website or social media to know the schedule, manually recording payments in excel sheets - the typical, indistinct process of gyms and fitness centres before the digital transformation era. With more health clubs opening up, the company discovered the need to digitize.

The Process

The Impact

Streamlined Operations: Consolidated Dashboard for Seamless Experience

Easier service moderation and finance tracking with one consolidated dashboard for all stakeholders to view resulting in a more seamless experience for both users and Befit employees.

Boosting Customer Lifetime Value: Dynamic Offerings for Increased Acquisition

Higher CLTV: Increasing customer acquisition and customer lifetime value with different offerings in the app instead of a plateau, stagnant offer.

Data-Driven Decisions: Marketing Analytics for Better Customer Experiences

Marketing analytics that lead decisions: with over 190 services, analytics enable Befit to know which class, hub, and coaches are performing best providing data that helps provide users with better customer experiences.

The Results

Robusta's solution for Befit 360 was successful in driving significant results. The comprehensive solution provided by Robusta addressed Befit's challenges and provided users with a seamless experience. As a result, Befit saw impressive numbers in terms of user engagement and sales. The following section outlines the measurable results achieved through Robusta's solution.

Total Number of Users
58.4K
Total Points Consumed
4.73M
Total Points Sold
4.88M

Other Stories

All Stories